Frequently asked questions
Answers about booking, pricing, our services and policies.
Booking
How do I book a cleaning?
Book online: choose a service and a start time, then pay to confirm. You can also send us a WhatsApp message or call 778-877-0779, or use the contact form and we'll reply within one business day.
How long is a visit?
Every visit is booked as a minimum of four hours. A standard or monthly clean is one cleaner for up to four hours; if we send two cleaners the work usually takes about two hours instead, and the price stays the same.
How far ahead should I book?
A few days' notice is usually enough. Spring and the weeks before holidays fill up quickly, so book earlier for those.
Do I need to be home during the clean?
No. Many clients leave a key or a door code. We'll confirm access details with you before the day.
When are you open?
Monday to Saturday, 9 am to 6 pm. We're closed on Sundays.
Pricing
How much does a clean cost?
Standard cleaning is $160 and monthly cleaning is $180, both for one cleaner for up to four hours. Move-in/move-out and carpet cleaning are flat rates, quoted on the size and condition of the property.
Is tax included in those prices?
No. Every price on the site is before tax, and 5% GST is added at checkout. Our GST number is on every invoice.
What if the job runs longer than four hours?
Extra hours are $40 on a standard clean and $45 on a monthly clean. We'll always agree it with you before we carry on.
Are quotes free?
Yes. Send a few photos on WhatsApp and we can often give you a price right away.
Do you offer discounts?
Not at the moment; our rates are already set against what other agencies in Vancouver charge. New carpet cleaning customers do get a small area cleaned free as a demonstration, followed by an introductory price.
Services
Do you bring your own supplies and equipment?
Yes, we bring everything, including professional carpet extraction equipment.
Are your products safe for kids and pets?
We use family- and pet-friendly products wherever possible and rinse thoroughly. Tell us about any allergies or sensitivities.
Which areas do you serve?
We're based in Vancouver and also serve Burnaby, Richmond, North and West Vancouver, New Westminster, Coquitlam and Surrey.
Policies
What if I need to cancel or reschedule?
With 24 to 48 hours' notice or more, cancelling or rescheduling is free. Under 24 hours' notice, between 50% and 100% of the visit is charged, depending on how late the change comes.
What happens if we can't get into your home?
If the team arrives and can't get in, a fee from $75 applies, up to the full price of the scheduled visit. Leaving a key or a door code with us avoids it.
How do I pay?
Online through PayPal when you book, using a PayPal account or a Visa or Mastercard, or by Interac e-Transfer. Card payments may carry a small processing fee, and we no longer accept cheques. You'll get an invoice or a text message with the exact total and a breakdown of the service. Payment is due on the day of the clean, unless we've agreed otherwise; monthly clients keep a card on file, are billed automatically and get a receipt straight after.
What if I'm not happy with the result?
Let us know within 48 hours and we'll come back to fix it at no extra cost.
Goodbye stains. Hello clean.
Send us a message with what needs cleaning and a few photos. We'll reply with a quote, usually the same day.